DataSafe API is voAIce's military-grade encrypted bidirectional API — the integration layer that lets any dealer or group connect any external tool, any DMS, any third-party system with voAIce's unified data platform. AES-256 encryption at rest and in transit. API key authentication. RESTful and GraphQL endpoints. Full CRUD operations. Built for the most demanding multi-location dealer groups and the smallest single-point operations alike. This is how you extend the power of DealerCRM, OliviaAI, and DealerIdentify to every system in your ecosystem — without compromising a single byte of data.
DataSafe API is the secure bridge between voAIce and everything else. Every dealership runs systems beyond the CRM — DMS platforms, accounting software, marketing tools, inventory aggregators, OEM portals, custom dealer apps. Until now, connecting those systems to your CRM data meant risky middleware, fragile integrations, and data leaks at every handoff point.
DataSafe API eliminates all of it. It's a fully documented, enterprise-grade API with military-grade AES-256 encryption on every request, every response, and every byte stored at rest. Bidirectional by design — read and write data to and from voAIce's unified platform. Real-time and batch operations. Built for any dealer, any group, any scale. Whether you're a single-point dealer pushing inventory updates or a 50-store group building a custom BI dashboard, DataSafe API gives you secure, authenticated access to the most comprehensive dealership data platform ever built.
DataSafe API isn't a basic read-only endpoint bolted onto a CRM. It's a full-featured, modern API platform built with the same rigor as the systems that power global financial institutions and defense contractors.
Choose the query pattern that fits your use case. RESTful endpoints for standard CRUD operations with predictable URL structures and HTTP verbs. GraphQL for complex queries that pull exactly the data you need in a single request — no over-fetching, no under-fetching. Full mutation support for creating and updating records. Batch operations for bulk data processing. Real-time subscriptions via WebSockets for live data feeds. Every endpoint is versioned, documented, and available in both production and sandbox environments.
Multi-layer authentication designed for enterprise security requirements. Scoped API keys that control exactly which data each integration can access — down to the field level. Automatic key rotation policies with configurable schedules. IP whitelisting to restrict access to known servers. Role-based access controls for multi-user environments. Rate-limited per key to prevent abuse. Every authentication event is logged and auditable.
Every byte of data that passes through DataSafe API is encrypted — period. AES-256-GCM encryption for data at rest. TLS 1.3 for data in transit with certificate pinning to prevent man-in-the-middle attacks. HMAC request signing ensures payload integrity — if a single bit changes in transit, the request is rejected. Zero-knowledge architecture for sensitive fields like SSNs, credit data, and financial records — even voAIce engineers cannot access encrypted PII without explicit dealer authorization. This is the same encryption standard used by the U.S. Department of Defense.
Configurable rate limits per endpoint, per integration, and per dealer. Burst allowances for high-volume operations like inventory syncs and bulk customer imports. Automatic exponential backoff with retry-after headers. Priority queuing for critical operations — a deal update will never be throttled behind a reporting query. Real-time rate limit status in response headers so your integrations always know exactly where they stand. Custom rate limit tiers for enterprise dealer groups with dedicated throughput guarantees.
Every single API call is logged — who made it, when, from where, what data was accessed, and what was changed. Tamper-proof audit trail with cryptographic verification. GDPR and CCPA-compliant data access logging that records every time customer PII is read or modified through the API. Real-time monitoring dashboard with request volume, latency percentiles, error rates, and authentication metrics. Configurable alerting for anomalous patterns — unusual access volumes, requests from new IP addresses, or authentication failures that could indicate a security threat.
Semantic versioning with clear deprecation timelines. When we release a new API version, the previous version continues to work — guaranteed. No surprise breaking changes. No midnight scrambles to update integrations. Deprecation notices are published months in advance with comprehensive migration guides. Parallel version support means you can test against the new version while your production integration runs on the current version. Changelog with every release detailing new endpoints, modified behaviors, and deprecated features.
A full-featured API explorer with live request/response testing against your sandbox data. Try any endpoint, inspect response payloads, and validate your integration logic — all from the browser. OpenAPI 3.1 specification available for every endpoint. Comprehensive documentation with real-world examples for authentication, pagination, error handling, and batch operations. Everything you need to go from zero to production integration in hours, not weeks.
Every dealership's technology ecosystem is different. Some run a single DMS. Some run five. Some have custom-built reporting dashboards. Some use third-party marketing platforms that need real-time customer data. Some belong to dealer groups with centralized management tools that aggregate data across dozens of locations. DataSafe API was built for all of them.
DMS Integration. Push and pull deal data, customer records, inventory, repair orders, and financial data between your DMS and voAIce in real time. No more overnight batch files. No more CSV exports. When a deal closes in DealerCRM, your DMS knows instantly. When a new vehicle arrives in your DMS, DealerCRM inventory updates immediately. Bidirectional sync that keeps every system in perfect alignment.
Marketing Platforms. Sync customer segments, campaign responses, and lead attribution data with your marketing tools. When OliviaAI captures a new lead through web chat, your marketing platform can trigger a custom nurture sequence. When a customer opens an email from your marketing platform, that engagement data flows back into DealerCRM for OliviaAI to use in the next conversation.
Accounting & Financial Systems. Push deal financials, commission data, reserve amounts, and product penetration metrics to your accounting system automatically. Reconcile deal funding status in real time. Eliminate manual journal entries and reduce accounting close cycles from days to hours.
Inventory Management. Real-time stock levels, pricing updates, vehicle descriptions, and photo URLs flowing between voAIce and your inventory management tools. Automatic price adjustments based on market data. Days-on-lot triggers that update across every system simultaneously.
Custom Dealer Apps & Portals. Build customer-facing portals, service scheduling apps, trade-in estimators, and custom dealer tools that read and write directly to voAIce data through secure API endpoints. Your development team gets access to the same data that powers OliviaAI — customer profiles, deal history, service records, communication logs — all through a clean, well-documented API.
Multi-Location Group Management. Dealer groups with 5 locations or 500 locations can build centralized dashboards, consolidated reporting, cross-store inventory search, and group-level analytics — all powered by DataSafe API pulling data from every location into a single view. Hierarchical access controls ensure each location's data is only accessible to authorized users.
OEM Program Compliance. Automate the data exports, reporting, and compliance documentation that OEM programs require. Customer satisfaction scores, lead response times, sales performance metrics — DataSafe API can generate and deliver these reports on schedule or on demand, formatted to each OEM's specifications.
DataSafe API was built from day one with a security-first architecture. Every design decision — from the encryption algorithms to the network topology to the audit logging — was made with the assumption that the data passing through this API is the most sensitive information a dealership handles.
The entire voAIce platform — including DataSafe API — operates on SOC 2 Type II certified infrastructure. Third-party audited. Continuously monitored. The same standard required by banks and financial institutions.
Every piece of data stored by voAIce is encrypted using AES-256-GCM — the same algorithm approved by the NSA for Top Secret classified information. Key management through hardware security modules with automatic rotation.
All data in transit is protected by TLS 1.3 — the latest and most secure transport protocol. Certificate pinning prevents man-in-the-middle attacks. Perfect forward secrecy ensures that even if a key is compromised, past communications remain secure.
Every API request is signed with HMAC-SHA256 to guarantee payload integrity. If a single bit is altered in transit — whether by network error or malicious tampering — the request is rejected. No exceptions.
Restrict API access to known IP addresses and geographic regions. Only servers you explicitly authorize can communicate with DataSafe API. Geo-fencing ensures requests originating from unauthorized regions are blocked before they reach the application layer.
API keys and encryption keys are automatically rotated on configurable schedules. Graceful key transition periods ensure zero downtime during rotation. Previous keys are revoked with full audit trail. Emergency key revocation available for immediate invalidation in case of suspected compromise.
DataSafe API operates on a zero-trust model — every request is authenticated and authorized regardless of its origin. No implicit trust based on network location. Micro-segmented services ensure that a compromised component cannot access other parts of the system. Defense in depth at every layer.
Choose where your data lives. DataSafe API supports U.S. regional data residency options — ensuring your dealership data is stored and processed within the geographic boundaries you specify. Critical for dealer groups operating under state-level data privacy regulations.
A powerful API is useless if it's painful to work with. DataSafe API was designed by engineers who build integrations every day — and it shows in every detail of the developer experience.
Interactive API Documentation Portal. A comprehensive, searchable documentation site with live examples for every endpoint, every parameter, and every response format. Try requests directly from the documentation. See real response payloads. Understand exactly how every API call works before you build your integration.
Sandbox Environment with Test Data. Every DataSafe API customer gets a full sandbox environment pre-loaded with realistic test data — customers, deals, inventory, service records, communications. Build and test your integration against real-world data structures without touching production. Sandbox credentials are isolated from production with zero cross-contamination risk.
Comprehensive Error Codes & Troubleshooting. Every error response includes a unique error code, a human-readable description, and a direct link to the relevant documentation page. No guessing what went wrong. No digging through forums. Every error tells you exactly what happened, why, and how to fix it.
Request & Response Inspector. A built-in request inspector that lets you examine every API call in detail — headers, payloads, response bodies, timing, and status codes. Replay previous requests with modified parameters. Simulate error scenarios to test your integration's error handling. Debug authentication issues in real time.
Response Time SLAs. DataSafe API is engineered for speed. Sub-100ms p95 response times for standard queries. Sub-200ms for complex GraphQL operations. 99.99% uptime guarantee backed by SLA. If the API is slow, your integration is slow. We don't let that happen.
Dedicated Integration Support. A team of integration engineers who understand both the voAIce platform and the dealer technology ecosystem. Not a generic support queue. Real engineers who can review your integration architecture, troubleshoot authentication issues, and help you design the optimal data flow for your use case.
DataSafe API is the final piece of the voAIce platform. DealerCRM captures every piece of data. OliviaAI uses that data to communicate intelligently. DealerIdentify makes every call trusted. And DataSafe API opens the platform to every other system in your dealership ecosystem — securely, reliably, and at any scale. This is what a true unified platform looks like: not a walled garden, but an open, secure architecture that lets your dealership build on the most comprehensive data foundation in the industry.
Explore the Platform
One tool for every department — sales, BDC, F&I, service, and management — with built-in enterprise VoIP phone, SMS & RCS texting, and email. The only CRM with a fully integrated communication stack.
Your always-on AI teammate. Olivia handles emails, texts, web chats, and phone calls — inbound and outbound — with the full context of every customer relationship.
Verified branded calling that displays your business name on every outbound call. Works with any phone system and any CRM — or paired with DealerCRM for maximum impact.
Military-grade encrypted bidirectional API. Connect any tool, any system, any platform — securely. Request a personalized demo today.