OliviaAI isn't a chatbot. She's a fully autonomous AI teammate that receives and responds to emails, text messages, web chats, and phone calls — both inbound and outbound — in real time, 24 hours a day, 7 days a week. Built directly into DealerCRM, OliviaAI has access to every piece of data about every customer your dealership has ever touched — and she uses all of it, every single time she communicates.
OliviaAI doesn't just work on one channel. She operates across email, text, web chat, and phone — handling both inbound and outbound conversations simultaneously, around the clock, with the full context of every prior customer interaction.
OliviaAI reads, understands, and composes emails with the full context of a customer's entire relationship. She doesn't send templates — she sends intelligent, personalized responses that reference past conversations, service visits, equity positions, and exactly the right vehicle at the right price. Inbound emails are handled in seconds. Outbound campaigns are crafted with surgical precision.
Customers expect instant text responses — OliviaAI delivers. She handles inbound texts the moment they arrive and crafts outbound messages that feel personal because they are, informed by every prior interaction and every data point in DealerCRM. Whether a customer responds at 2 AM or 2 PM, OliviaAI is there.
When a customer lands on your website and starts a chat, OliviaAI is already ahead. She knows if that customer has been in before, what they drove, what they looked at, and what their equity position is. She doesn't ask "How can I help you?" — she already knows. And when the chat ends, every word becomes part of the customer's permanent profile.
OliviaAI handles live phone conversations with the natural flow of a seasoned BDC agent. Every call — inbound and outbound — is recorded, transcribed, and instantly fed back into DealerCRM. The next time OliviaAI speaks with that customer on any channel, she remembers everything that was said, promised, and discussed.
Here's what makes OliviaAI fundamentally different from every other AI tool in the industry: she doesn't operate in a silo.
Most dealership AI tools work with a fraction of the picture — a chat widget that doesn't know the customer called yesterday, an email bot that doesn't know they were in the showroom last week, a text system that has no idea about their credit application. These disconnected tools create disconnected customer experiences. And customers notice.
OliviaAI has everything. Because DealerCRM captures and stores every customer touchpoint in a single unified platform — every phone call recording and full transcript, every text message thread, every email exchange, every web chat conversation, every service visit, every sales interaction, every credit application, every trade appraisal — OliviaAI has the complete, unbroken story of every customer relationship your dealership has ever had.
This changes everything.
Every inbound and outbound phone call is recorded, transcribed word-for-word, and analyzed. OliviaAI knows what was discussed, what was promised, and what the customer cared about most. She never asks a customer to repeat themselves — because she already heard it the first time.
Every text message sent and received — every response, every follow-up. OliviaAI tracks the full conversational thread so she can pick up exactly where the last conversation left off, whether that was five minutes ago or five months ago, on any channel.
Every email sent and received is stored and analyzed for context, tone, and intent. OliviaAI understands the history of every email exchange — allowing her to craft responses that feel like they came from someone who truly knows the customer and their situation.
Every chat interaction is captured and permanently connected to the customer profile. A customer who chatted about a specific vehicle at midnight gets a follow-up text the next morning from OliviaAI that references the exact conversation — because to OliviaAI, it's all one continuous relationship.
OliviaAI knows when a customer's vehicle was last serviced, what was recommended, when their lease is up, and when they're most likely to be in-market. She uses this complete purchase and service history to time outreach with precision that no human team could match at scale.
With full visibility into credit applications, financing history, and real-time equity positions, OliviaAI proactively identifies customers who qualify for better deals, lower payments, or upgraded vehicles — and reaches out before the customer even thinks to call.
OliviaAI operates in two modes — and both live directly inside DealerCRM.
Autonomous mode. Let OliviaAI run. She handles every inbound email, text, phone call, and web chat the moment it arrives — composing intelligent, personalized responses without any human intervention. She prospects your database, identifies opportunities, and reaches out on her own. She follows up with leads, re-engages dormant customers, and nurtures every relationship in your CRM around the clock. Set the guardrails and let her go.
On-demand mode. Sometimes you want to guide the message. With a single click inside DealerCRM, any salesperson or manager can ask OliviaAI to generate a reply, compose a prospecting email, create a custom image, or produce a personalized video — all informed by the customer's complete profile and history. Review it, tweak it if you want, and send. OliviaAI becomes your creative team on demand — no templates, no generic content, just intelligent output tailored to the exact customer and the exact moment.
Run her autonomously to see the full power of her creativity. Push the button manually to showcase exactly what you want. Either way, every piece of content she creates is tracked, logged, and connected to the customer's 360° profile.
When an AI has the complete picture — every word spoken, every message sent, every deal structured, every service performed — it doesn't just respond. It anticipates. It personalizes. It sells. That's the power of OliviaAI and DealerCRM working as one. No other platform in the industry can do this, because no other platform has all the data in one place.
Explore the Platform
One tool for every department — sales, BDC, F&I, service, and management — with built-in enterprise VoIP phone, SMS & RCS texting, and email. The only CRM with a fully integrated communication stack.
Verified branded calling that displays your business name on every outbound call. Works with any phone system and any CRM — or paired with DealerCRM for maximum impact.
Military-grade encrypted bidirectional API. Connect any DMS, any tool, any system with voAIce's unified data platform — securely.
See how a fully autonomous AI teammate handles emails, texts, web chats, and phone calls — powered by every piece of data in DealerCRM.