Legal

Privacy Policy.

Effective Date: February 26, 2026

1. Introduction

voAIce ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (voaice.com), use our platform, or interact with us in any way.

voAIce provides AI-powered unified selling systems — including DealerCRM, OliviaAI, and DealerIdentify — to Automotive, RV, Powersports, Marine, and Outdoor Power Equipment retailers across the United States. This policy applies to all information collected through our website, platform, and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and job title when you request a demo, contact us, or create an account.
  • Business Information: Dealership name, business address, role, and dealership type.
  • Communications: Content of messages you send to us, including through forms, email, or other channels.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies and Similar Technologies: As described in Section 8 below.

Information from Third Parties

  • Analytics Providers: We may receive aggregated usage data from analytics services.
  • Business Partners: We may receive referral information from industry partners or event organizers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our platform and services.
  • Communications: To respond to your inquiries, send requested information, and provide customer support.
  • Demo Requests: To process and follow up on demo requests submitted through our website.
  • Product Improvement: To analyze usage patterns and improve our platform, features, and user experience.
  • Security: To detect, prevent, and address technical issues, fraud, and security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Marketing: With your consent, to send you information about our products, services, and industry insights. You may opt out at any time.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery), subject to confidentiality obligations.
  • Legal Requirements: When required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of voAIce, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

5. Data Security

We take the security of your data seriously. voAIce is SOC 2 Type II certified — the most rigorous third-party security audit available — verifying that our platform meets enterprise-grade standards for data protection, availability, and confidentiality.

Our security measures include:

  • AES-256 encryption for data at rest and TLS 1.2+ encryption for data in transit.
  • Strict role-based access controls for all systems containing personal information.
  • Continuous 24/7 security monitoring, intrusion detection, and vulnerability scanning.
  • Regular third-party security audits and penetration testing.
  • Compliance with the FTC Safeguards Rule and GLBA financial privacy standards.

While we implement industry-leading security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using the highest available standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Specifically:

  • Account Data: Retained for the duration of the business relationship and a reasonable period thereafter.
  • Demo Request Data: Retained for up to 24 months from the date of submission, unless a business relationship is established.
  • Usage and Analytics Data: Retained in aggregated, anonymized form for product improvement purposes.
  • Legal Records: Retained as required by applicable laws and regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain legal exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right to Opt Out: You may opt out of the sale or sharing of your personal information. Note: voAIce does not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please submit a request through our Privacy Rights Request page or contact us at privacy@voaice.com. We will respond to verified requests within 45 days, as required by applicable law.

To opt out of the sale or sharing of your personal information, visit our Do Not Sell or Share page.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This includes the right to know what personal information is collected, the right to delete, the right to opt out of sale or sharing, and the right to limit use of sensitive personal information. voAIce does not sell personal information as defined under the CCPA/CPRA.

Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights. We are committed to honoring applicable state privacy rights. Visit our Privacy Rights Request page or contact us to exercise your rights under your state's applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for the website to function properly, including session management and security features.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymous usage data.
  • Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

You can manage your cookie preferences through our Cookie Preferences page or through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by voAIce. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are designed for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will promptly delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you through our website or by other means. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

voAIce
Email: privacy@voaice.com
Website: voaice.com

For privacy-specific requests, please include "Privacy Request" in the subject line to ensure prompt handling.