Legal
Effective Date: February 26, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and voAIce Corporation ("voAIce," "we," "us," or "our") governing your access to and use of the voAIce platform, including OliviaAI, DealerCRM, DealerIdentify, DataSafe API, and all related services (collectively, the "Services").
By accessing or using the Services, clicking "I Agree," signing an Order Form, or otherwise indicating your acceptance, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not access or use the Services.
These Terms apply to all users of the Services, including dealers, dealer groups, and any authorized users within your organization.
voAIce provides an AI-powered unified selling system for Automotive, RV, Powersports, Marine, and Outdoor Power Equipment retailers. The Services include:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice where practicable. Feature availability may vary based on your subscription tier and applicable Order Form.
To access the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for all activities that occur under your account.
You may grant access to the Services to your employees and contractors ("Authorized Users") up to the number of seats specified in your Order Form. You are responsible for ensuring that all Authorized Users comply with these Terms.
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify voAIce of any unauthorized use of your account or any other breach of security. voAIce is not liable for any loss or damage arising from your failure to maintain account security.
Access to the Services is provided on a subscription basis as specified in your Order Form. Subscription fees are billed in advance on a monthly or annual basis, as selected.
All fees are due and payable in U.S. dollars. You authorize voAIce to charge your designated payment method for all applicable fees. If payment fails, we may suspend access to the Services until payment is received.
voAIce may modify subscription fees with at least thirty (30) days' prior written notice. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new fees.
Fees do not include taxes, levies, duties, or similar governmental assessments, including sales, use, or value-added taxes. You are responsible for all such taxes associated with your use of the Services, excluding taxes based on voAIce's income.
Except as required by applicable law or expressly stated in your Order Form, all fees are non-refundable. voAIce may, in its sole discretion, issue credits or refunds in exceptional circumstances.
The Services include features for sending SMS/RCS text messages, emails, and placing phone calls to your customers. Your use of these communications features must comply with all applicable laws, including:
voAIce provides technical tools to assist with compliance (opt-out tracking, DNC flagging, consent recording) but you remain solely responsible for your communications compliance obligations. voAIce is not liable for any regulatory violations arising from your use of the Services.
"Customer Data" means all data, information, and content submitted to or collected through the Services by you or your Authorized Users, including customer records, communications, and inventory data. You retain all ownership rights to your Customer Data.
You grant voAIce a limited, non-exclusive license to process Customer Data solely to provide and improve the Services as described in these Terms and our Privacy Policy. voAIce does not sell Customer Data to third parties.
voAIce maintains SOC 2 Type II certification and implements industry-standard security measures to protect Customer Data. See our Privacy Policy for full details on our security practices.
If you connect the Services to a dealer management system (DMS) or other third-party application via the DataSafe API, you represent that you have the right to share that data with voAIce and are responsible for compliance with any applicable data sharing agreements.
The Services include AI-powered features, including OliviaAI, which autonomously conducts customer communications on your behalf. By enabling AI communication features, you acknowledge and agree:
The Services, including all software, algorithms, AI models, interfaces, documentation, and underlying technology, are the exclusive property of voAIce Corporation and are protected by U.S. and international intellectual property laws. voAIce, OliviaAI, DealerCRM, DealerIdentify, and DataSafe are trademarks of voAIce Corporation.
Subject to these Terms and payment of applicable fees, voAIce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations during the subscription term.
You may not: (a) copy, modify, or create derivative works of the Services; (b) sell, resell, sublicense, or transfer access to the Services; (c) use the Services to build a competitive product; (d) remove or alter any proprietary notices; or (e) use voAIce trademarks without express written permission.
If you provide voAIce with feedback, suggestions, or ideas regarding the Services, you grant voAIce a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.
Each party agrees to keep confidential the other party's non-public business information, technical data, and trade secrets ("Confidential Information") and not to disclose such information to third parties without prior written consent, except as required by law.
This obligation does not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives reasonable advance notice.
voAIce warrants that: (a) it has the authority to enter into these Terms; (b) the Services will perform materially in accordance with applicable documentation; and (c) voAIce will implement reasonable security measures to protect Customer Data.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. voAIce DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. RESULTS FROM USE OF THE SERVICES, INCLUDING AI-GENERATED COMMUNICATIONS, ARE NOT GUARANTEED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOAICE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF VOAICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
VOAICE'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO VOAICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless voAIce Corporation, its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
These Terms begin on the date you first access the Services and continue until your subscription is terminated.
You may terminate your subscription at any time by providing written notice. Termination takes effect at the end of the then-current billing period. No refunds are provided for prepaid fees.
voAIce may suspend or terminate your access to the Services immediately if: (a) you materially breach these Terms and fail to cure the breach within fifteen (15) days of notice; (b) you fail to pay applicable fees; (c) you become insolvent or file for bankruptcy; or (d) continued provision of Services would violate applicable law.
Upon termination, your license to use the Services immediately ceases. You may request a copy of your Customer Data within thirty (30) days of termination. After that period, voAIce may delete your Customer Data in accordance with its data retention policies.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally by contacting voAIce at legal@voaice.com. We will attempt to resolve the dispute within thirty (30) days.
If informal resolution fails, any dispute arising from or related to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction. Arbitration will be conducted in Los Angeles County, California. The arbitrator's award will be final and binding.
TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST VOAICE.
These Terms, together with your Order Form and our Privacy Policy, constitute the entire agreement between you and voAIce regarding the Services and supersede all prior agreements or understandings.
voAIce may update these Terms from time to time. We will provide at least thirty (30) days' notice of material changes via email or prominent notice on our website. Continued use of the Services after the effective date of changes constitutes your acceptance.
No waiver of any provision of these Terms will be effective unless in writing. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.
You may not assign these Terms or your rights hereunder without voAIce's prior written consent. voAIce may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, telecommunications failures, or third-party service outages.
Legal notices to voAIce must be sent to legal@voaice.com. Notices to you will be sent to the email address associated with your account.
If you have any questions about these Terms or wish to contact our legal team, please reach out:
voAIce Corporation
Email: legal@voaice.com
Website: voaice.com
For privacy-related matters, please contact us at privacy@voaice.com or visit our Privacy Policy page.