Legal
Effective Date: August 7, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and voAIce Corporation ("voAIce," "we," "us," or "our") governing your access to and use of the voAIce platform, including OliviaAI, DealerCRM, DealerIdentify, DataSafe API, and all related services (collectively, the "Services").
By accessing or using the Services, clicking "I Agree," signing an Order Form, or otherwise indicating your acceptance, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not access or use the Services.
These Terms apply to all users of the Services, including dealers, dealer groups, and any authorized users within your organization.
This public form describes voAIce's standard terms for an individual dealership rooftop. Enterprise, dealer-group, and multi-rooftop relationships are governed by a separately negotiated agreement and order. If you and voAIce execute a software agreement, order, schedule, or other signed contract, that document controls over any conflicting provision in these Terms.
voAIce provides an AI-powered unified selling system for Automotive, RV, Powersports, Marine, Truck, and Equipment retailers. The Services include:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice where practicable. Feature availability may vary based on your subscription tier and applicable Order Form.
To access the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for all activities that occur under your account.
You may grant access to the Services to your employees and contractors ("Authorized Users") up to the number of seats specified in your Order Form. You are responsible for ensuring that all Authorized Users comply with these Terms.
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify voAIce of any unauthorized use of your account or any other breach of security. voAIce is not liable for any loss or damage arising from your failure to maintain account security.
Access to the Services is provided on a subscription basis as specified in your Order Form or signed agreement. Subscription fees are billed in advance on the cadence stated there.
All fees are due and payable in U.S. dollars before the applicable service period unless a signed agreement expressly provides otherwise. You authorize voAIce to charge your designated payment method for applicable fees. If payment fails, we may suspend access to the Services until payment is received.
Fees during a committed term may change only as permitted by the applicable Order Form or signed agreement. For services without a committed term, voAIce may modify subscription fees with at least thirty (30) days' prior written notice.
Fees do not include taxes, levies, duties, or similar governmental assessments, including sales, use, or value-added taxes. You are responsible for all such taxes associated with your use of the Services, excluding taxes based on voAIce's income.
Except as required by applicable law or expressly stated in your Order Form, all fees are non-refundable. voAIce may, in its sole discretion, issue credits or refunds in exceptional circumstances.
The Services include features for sending SMS/RCS text messages, emails, and placing phone calls to your customers. Your use of these communications features must comply with all applicable laws, including:
voAIce provides technical tools to assist with compliance (opt-out tracking, DNC flagging, consent recording) but you remain solely responsible for your communications compliance obligations. voAIce is not liable for any regulatory violations arising from your use of the Services.
"Customer Data" means all data, information, and content submitted to or collected through the Services by you or your Authorized Users, including customer records, communications, and inventory data. You retain all ownership rights to your Customer Data.
You grant voAIce a limited, non-exclusive license to process Customer Data solely to provide and improve the Services as described in these Terms and our Privacy Policy. voAIce does not sell Customer Data to third parties.
voAIce implements documented security measures to protect Customer Data, including tenant-scoped access controls, encryption, audit logging, data-loss-prevention controls, monitored operations, and recovery procedures. See our Privacy Policy for additional information about our security and privacy practices.
If you connect the Services to a dealer management system (DMS) or other third-party application via the DataSafe API, you represent that you have the right to share that data with voAIce and are responsible for compliance with any applicable data sharing agreements.
The Services include configurable assistive and autonomous OliviaAI capabilities. You determine which available capabilities to enable, subject to the controls and scope stated in your Order Form or signed agreement. By enabling customer-facing OliviaAI communication features, you acknowledge and agree:
The Services, including all software, algorithms, AI models, interfaces, documentation, and underlying technology, are the exclusive property of voAIce Corporation and are protected by U.S. and international intellectual property laws. voAIce, OliviaAI, DealerCRM, DealerIdentify, and DataSafe are trademarks of voAIce Corporation.
Subject to these Terms and payment of applicable fees, voAIce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations during the subscription term.
You may not: (a) copy, modify, or create derivative works of the Services; (b) sell, resell, sublicense, or transfer access to the Services; (c) use the Services to build a competitive product; (d) remove or alter any proprietary notices; or (e) use voAIce trademarks without express written permission.
If you provide voAIce with feedback, suggestions, or ideas regarding the Services, you grant voAIce a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.
Each party agrees to keep confidential the other party's non-public business information, technical data, and trade secrets ("Confidential Information") and not to disclose such information to third parties without prior written consent, except as required by law.
This obligation does not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives reasonable advance notice.
voAIce warrants that it has authority to enter into these Terms. Any additional warranty or service commitment applies only when expressly stated in an applicable signed agreement, order, or schedule.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. voAIce DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. RESULTS FROM USE OF THE SERVICES, INCLUDING AI-GENERATED COMMUNICATIONS, ARE NOT GUARANTEED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOAICE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF VOAICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UNLESS A SIGNED AGREEMENT EXPRESSLY PROVIDES OTHERWISE, VOAICE'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO VOAICE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless voAIce Corporation, its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
These Terms begin on the date you first access the Services. Your subscription term, renewal, non-renewal, and any early-termination obligations are governed by the applicable Order Form or signed agreement.
You may elect not to renew or may terminate only as permitted by the applicable Order Form or signed agreement. Termination does not eliminate accrued charges or obligations for a committed term. No refunds are provided for prepaid fees except where expressly stated in a signed agreement or required by law.
voAIce may terminate on thirty (30) days' written notice or suspend or terminate access sooner where permitted by the applicable Order Form or signed agreement, including for nonpayment, material breach, misuse, or unlawful use of the Services.
Upon termination, your license to use the Services ceases. Subject to payment of outstanding amounts, you may request an industry-standard export of Customer Data during the post-termination period stated in your signed agreement or, if none is stated, within ninety (90) days. Additional export scope or assistance may require a separate fee. Data is then handled under the applicable retention, legal-hold, backup, and secure-deletion requirements.
Unless a signed agreement expressly provides otherwise, these Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions.
Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally by contacting voAIce at legal@voaice.com. We will attempt to resolve the dispute within thirty (30) days.
Unless a signed agreement expressly provides otherwise, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Miami-Dade County, Florida, for disputes arising from these Terms or the Services.
These Terms, together with the applicable Order Form and Privacy Policy, govern Services purchased under this public form. A separately executed software agreement, enterprise agreement, order, or schedule controls over conflicting public terms. Enterprise and multi-rooftop commitments are effective only when stated in signed documents authorized by both parties.
voAIce may update these Terms from time to time. We will provide at least thirty (30) days' notice of material changes via email or prominent notice on our website. Continued use of the Services after the effective date of changes constitutes your acceptance.
No waiver of any provision of these Terms will be effective unless in writing. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.
You may not assign these Terms or your rights hereunder without voAIce's prior written consent. voAIce may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, telecommunications failures, or third-party service outages.
Legal notices to voAIce must be sent to legal@voaice.com. Notices to you will be sent to the email address associated with your account.
If you have any questions about these Terms or wish to contact our legal team, please reach out:
voAIce Corporation
Email: legal@voaice.com
Website: voaice.com
For privacy-related matters, please contact us at privacy@voaice.com or visit our Privacy Policy page.